Airbnb Message Templates: Copy-Paste Messages for Every Stage of the Stay

Airbnb message templates save time and cut typos when you are answering the same questions every week. The best set is short, friendly, and points to one guest guide link for WiFi, rules, and checkout—so your inbox handles relationship, not encyclopedias.

This post gives Airbnb guest message templates for each stage of the stay, how to set up Airbnb scheduled messages and quick replies, why the guide link belongs in pre-arrival, and FAQ. Check-in and checkout details live in dedicated posts—link to them instead of pasting long blocks here.

Templates for each stage of the stay

Copy, personalize names and dates, and send. Replace [guide link] with your published URL.

1. Booking confirmation

Send within a few hours of a new reservation.

Hi [Guest name]—thanks for booking [Property name] for [dates]!
We are looking forward to hosting you.
Check-in is from [time] on [arrival date]; checkout is [time] on [departure date].
Closer to arrival we will send your guide with door access, WiFi, and house info.
If your plans change, message us here.
— [Host name]

Keeps expectations clear without sending door codes too early.

2. Pre-arrival (with guide link)

Send 24–48 hours before check-in—same window guests expect operational details.

Hi [Guest name]—your stay at [Property] starts [date].
Everything for your trip is here: [guide link]
Check-in steps, parking, WiFi, checkout time, and house rules (including checkout steps) are on that page—save it on your phone.
Door codes in the guide activate at check-in time unless we message you otherwise.
Questions? Reply here or text [phone].
— [Host name]

This is the most important Airbnb message template in your library. One link replaces ten follow-up messages.

3. Check-in day

Keep it short; link to Airbnb check-in instructions for the full template.

Good morning [Guest name]—today is check-in day after [time].
Your guide: [guide link] (door code and parking at the top).
Text [phone] if anything does not work at the door.
Welcome!

4. Mid-stay check

Optional; useful for stays of three nights or more.

Hi [Guest name]—hope you are enjoying [Property]!
If anything needs attention (WiFi, heat, appliance), reply here—we would rather fix it while you are still here.
Local tips are in your guide if you are still exploring.
— [Host name]

5. Checkout reminder

Send the evening before or morning of departure. Details: Airbnb checkout instructions.

Hi [Guest name]—thank you for staying with us. Checkout is [time] tomorrow.
Checkout time is in your guide: [guide link]; the quick list is in house rules on that page.
Safe travels—we hope to host you again!

6. Review request

Send after Airbnb opens the review window—stay genuine, not pushy.

Hi [Guest name]—thanks again for choosing [Property].
If you have a moment, an honest review helps other travelers and helps us improve.
We left you a review as well. Hope to see you back in [City]!
— [Host name]

Do not mention star ratings or incentives; keep it courteous.

How to set up Airbnb scheduled messages

Airbnb’s messaging tools let hosts automate common sends:

Scheduled quick replies. Go to Messages → Settings → Manage quick replies → Create → "Scheduled for" to send templates tied to booking events—confirmation, before check-in, checkout day, and more. Create one template per stage above; set timing (e.g. “2 days before check-in” for the guide link).

Other quick replies. Save short snippets you insert manually: “Guide link,” “Parking,” “Late checkout policy.” Useful when a guest asks a one-off question and you do not want to retype.

Rules of thumb:

• Automate pre-arrival with guide link and checkout reminder first.
• Keep automated messages under a screenful; link out for long instructions.
• Update the guide when codes change—do not hunt old scheduled message text across six templates.

Third-party PMS tools can send the same copy on Vrbo or direct bookings; still use one guide URL per property (guest guide template).

Why the guide link belongs in pre-arrival

Guests search their inbox for “WiFi” and “code” at the airport. If pre-arrival only says “We are excited to host you,” you will answer the same DMs all evening.

Put the guide link in pre-arrival because:

• Check-in details unlock on Airbnb around 48 hours before arrival—your message plus link matches that moment.
• One URL holds house rules, appliances, and checkout for the whole stay.
• You edit the guide once when the router password changes; scheduled messages stay stable (“Everything is here: [link]”).

Check-in day message then becomes a nudge, not a novel. Checkout reminder points to the same page.

Message templates vs house manual

Airbnb’s house manual field is a single text block—fine as backup, weak as your only source. Messages should tease and link; the house manual template and guest guide hold depth.

Channel	Best for
Scheduled pre-arrival	Guide link + check-in time
Check-in day	Short reminder + link
House manual	Short summary + same link
Guest guide	Full check-in, WiFi, rules, checkout time (checkout steps in house rules)

Align wording so chat and guide never disagree.

Build your guide once, reuse in every template

Guest Guide gives you one mobile link per property—paste it into every template above.

1. Sign up.
2. Add check-in, rules, and checkout from our welcome book template and the check-in/checkout posts.
3. Drop the link into Airbnb scheduled messages and quick replies.

Solo is $49 once for one property; Pro is $99 once for unlimited guides (pricing).

FAQ

What are the most important Airbnb message templates?
Booking confirmation, pre-arrival with guide link, check-in day reminder, checkout reminder, and a polite review request.

Where do I find Airbnb guest message templates in the app?
Use Messages → Settings → Manage quick replies → Create → "Scheduled for" for scheduled quick replies; paste the templates from this post and adjust timing.

Should I send the door code in chat or only in the guide?
Many hosts put codes in the guide and confirm in chat on check-in day—especially when codes activate at check-in time. See check-in instructions.

How long should Airbnb messages be?
Short. One to two short paragraphs plus a link beats a wall of text guests will not read on mobile.

Can I use the same templates on Vrbo?
Yes—keep channel-specific booking details in the first line; use the same guide link for every channel.

What should pre-arrival include besides the link?
Check-in and checkout times, how to reach you, and one line to save the guide on their phone.

Related reading

• Airbnb check-in instructions — full check-in template (linked from check-in day message)
• Airbnb checkout instructions — checkout list and reminder wording
• Airbnb welcome letter — tone for printed or in-unit notes
• How to make a digital guidebook — build the link your templates point to

Create the guide link for your templates → · See pricing